Refund policy

All sales are final for products and services. However, for products we make exceptions for the following:

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If the product is damaged or has issues you have 24 hours after receiving item to initiate the return of the damaged product by contacting us at healinghandsoasis.h2o@gmail.com to notify us of the damaged product with a picture of the item you received (it must be no more than 24 hours from the time delivery was marked.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You then have an additional 3 days to return item back to our address. If your return is not received within 72 hours of your initial request it will not be accepted.

You can always contact us for any return question at healinghandsoasis.h2o@gmail.com.

Refunds For Damaged Goods
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Transferrable/No Refunds For Services
For services you may transfer you sessions to other people but before the transfer is accepted/approved it must be done in via email healinghandsoasis.h2o@gmail.com. We'll need the following:

1. Your name, number, email

2. The Name of the Service you purchased/How many if multiple sessions

3. The name, number, email of the person you're transferring your session(s) to.

We'll do a follow up call to the person the sessions are being transferred to to ensure that the transfer is complete.

No refunds will be issued for services. Refunds are ONLY considered if the practitioner is incapable of rendering services.

We know that we cannot cover every scenario that is out there so we do reserve the right to look on a case by case situation to make a determination.

Click the link for more information on our Cancellation Policy.